Shipping & Deliveries


Free Delivery on orders above R650 South Africa Delivery to all Main Centres – R65. We do not deliver outside of South Africa. If you live outside the borders of South Africa, we can arrange to have your parcel shipped to you with DHL. Please contact us for a delivery estimate. This would exclude any VAT or duties on entry into your country.


Orders placed 08h00 – 16h00 Monday – Friday will begin processing the same day. Orders placed on Saturdays, Sundays and public holidays are processed the following business day. An order confirmation with your tracking number will be verified by email. No orders will be dispatched prior to a payment reflecting in our bank account. Orders are dispatched from our Johannesburg Warehouse. All items are sent via our national courier service. A tracking number will be emailed to you the moment your order is dispatched. No courier deliveries are made on Saturdays, Sundays or during Public Holidays Orders placed before 13h00 (Monday – Friday) dispatched same day. Orders placed after 13h00 within 24 hours. Main Centres 2 – 3 working days. Regional Areas 2 – 5 working days. Remote Areas: 5 – 7 working days. Our couriers generally deliver Monday – Friday between 08h00 and 17h00 IMPORTANT These delivery transit times are estimations. We use third party courier service and are unable to guarantee exact delivery times. Please note that during lockdown periods, our couriers have advised they experience exceptionally high volumes and there may be some delays. We thank you for your patience and understanding.


If your parcel has not arrived within the given time frame, you can track your parcel here, using the waybill number we sent – You are also welcome to contact us directly and we will follow up on your behalf.


You are welcome to collect your online order from our factory shop. All warehouse collections are FREE. Please select the free delivery option “Local Pickup” at our online checkout. You will receive an email confirmation as soon as your order has been packed and is ready for collection from the TAWA LABS warehouse.